We do not have any in-home installation team. Therefore, we do not offer any installation of our staircase components or assembly of our furniture other than small furniture that can be assembled in the factory before delivery. We do not have any licenses As an entrepreneur, we are required to comply with the laws of the CCQ. The fines are extremely expensive! www.ccq.org .
You can ask our transport partner directly if they can assemble your furniture upon delivery at the time of booking.
All countertop drilling for sinks and built-in appliances must be done in the factory on CNC.
If you have any questions, please do not hesitate to contact us !
Furniture can be dusted with a soft, clean cloth, either dry or damp. We recommend not using oil or wax based chemicals as this will damage the protective finish of the furniture. We have factory-installed cleaning products available for sale from our finishing suppliers, so they are compatible and safe.
It is recommended not to leave rubber products in prolonged contact with the surface during the 28 day curing period, the lacquer solvent could react and stain the surface.
It is recommended to oil periodically or when the finish “whitens” and therefore dries out. Ideally, it should be included in the weekly cleaning routine. This prevents stains and preserves the shine of the wood. We have oils and waxes available for sale in the factory from our suppliers of finishing products, so they are compatible and safe.
Humidity, heat and direct sunlight are elements to control in order to preserve your furniture in the long term. Avoid prolonged exposure to the sun. Avoid large changes in temperature and/or humidity caused by the proximity of ventilation vents (heating and air conditioning). Avoid hot dishes or liquids directly on the wood, this could leave rings. It is preferable to use a trivet/coaster to protect the surface.
Two (2) years warranty on lamination glue joints. A joint that opens during normal use*, return the furniture to the factory and we will make the appropriate repair at no charge, within a reasonable time.
Since wood is sensitive to temperature/humidity changes, we will not be able to honor this warranty for products ordered with bare wood without protection (without finish).
*Normal use does not include water damage or storage under a patio cover or in any other environment with high heat and/or humidity contrast. Abuse (e.g. your child carving their name with a fork, pet claw marks, hot dishes, chemical/abrasive spills, etc.) is not covered.
Two (2) year warranty against peeling varnish. If varnish peels or flakes under normal use*, return the furniture to the factory and we will make the appropriate repair at no charge, within a reasonable time. We use a commercial grade floor varnish, it will wear like a hardwood floor.
Please note that a 28 day curing period is required to allow the varnish to fully harden, so extra care is recommended for the surface. It is recommended not to leave rubber products in prolonged contact with the surface during the curing period, as the lacquer solvent could react and stain the surface.
*Normal use does not include water damage or storage under a patio cover or in any other environment with high heat and/or humidity contrast. Abuse (e.g. your child carving their name with a fork, pet claw marks, hot dishes, chemical/abrasive spills, etc.) is not covered.
Legal warranty for manufacturing defects. A measurement error outside normal tolerances, wrong wood species, wrong quantities, finish error. We will repair or replace the "defective" item (at our discretion) free of charge within a reasonable time.
Any repair or replacement under warranty will be made at the factory exclusively. Transportation will be assumed by the customer, at the customer's expense (without compensation), regardless of the original method of transportation, the distance from the factory, and the logistics required to get there.
Pickups performed by a third party are not covered under our warranties. Warranties are offered to our direct customers only, therefore they are not transferable .
