Frequently Asked Questions

Question we need to answer “What are your needs?”

Since we do mostly custom, we don't have a lot of products sold on the floor, only a few rotating demonstrators. We therefore have all the latitude to offer you the best possible customization service in order to create a work of art that will meet your needs at the best possible price.

The easiest and most common method is to send us a photo of the table (or counter, staircase, etc.) you are looking for, along with your dimensions, and we will be able to better estimate the costs associated with the completion of the project. The more details provided during your request, the more accurate the estimate will be.

For reference, the price of our tables and stairs are disclosed in the respective sections on our website. Of course, this is the price that complies with our standards. Any request outside the norm will be evaluated on a case-by-case basis to offer the best possible rate.

Prices displayed online and on our social media are before taxes and shipping/installation fees. Our prices are subject to change without notice and apply to orders that meet the stated standards.

Given the custom nature of our products, any order started cannot be refunded. That said, when possible we will be able to evaluate the time and material invested in order to invoice only this portion. Everything will be evaluated on a case-by-case basis.

Our written quotations are valid for 60 days from the date on them, otherwise until the expiration date on them. After expiration, prices will be established based on the rates currently in effect.

Yes!

Our customers therefore have the leisure to request the precise dimensions they want. We are able to meet the majority of special requests, when possible of course:

• beveled edges for a table
• a steel foot model found on Pinterest
• a personalized coloring
• etc…

Our infrastructures are now all grouped together at our Joliette plant.

All details can be found on our Contact page.

Yes and no.

Although we do not have a team to ensure delivery ourselves, we can refer you to a carrier with whom we do business regularly. All the details can be found on the What to Know page, Transport and Installation section.

1) Our deliverables:

We have 2 departments; the cabinet shop and the welding shop. Both have quite different lead times from each other which requires us to require 2 separate pickups. It is very rare that the lead times match enough to pick up a combined order (wood and steel) in a single pickup. The customer will therefore typically be called once to pick up the steel when ready, then a second time for the wood a little later (or vice versa). This excludes our tables, benches and other small assembled furniture which are done in a single pickup.

2) Making an appointment:

Ready items are often stored awaiting a pick-up date. We ask customers to inform us of the date/time when the pick-up will take place in order to prepare the order in the shipping area. Otherwise, customers who arrive without warning may face delays beyond our control (team not available and/or already on appointment, preparation time, etc.) and will have to be patient and/or potentially have to come back at a different time.

3) At the time of picking:

Normally we can dedicate 1 person to help you load your items into your vehicle if necessary but it is always better to arrive prepared and be autonomous as much as possible. The customer inspects his items before loading into his vehicle so nothing will be returned packed to the factory. The customer must bring his packing material to ensure a smooth transport (e.g. mover's blankets, transport straps, cardboard, etc.)

We require full payment for items before they leave the factory (if it has not already been done before the day of pick-up). This is applicable for all customers, individuals, contractors and private carriers.

Yes and no.

We do not have a team that travels to your home but you can contact our transport partner for a delivery and see with them if they can assemble your furniture upon delivery. Some small furniture can be assembled at the factory and be picked up/delivered already assembled.

We cannot perform the installation of our staircase components (stringers, steps, railings, etc.) due to lack of regulatory license, nor insurance covering our team outside our factory. We can refer a contractor for the measurement and installation of our staircase components.

All the details can be found on the What to Know page, Transport and Installation section.

Yes and no.

Our vocation is that of a manufacturer of components exclusively. That said, we can refer a contractor to take the measurements necessary for the production of our manufacturing plans when the project is relatively simple and at a reasonable distance.

The accuracy of the measurements for manufacturing remains the responsibility of the customer and/or his contractor and/or the installer. Our manufacturing plans must be checked and approved since the site may change between the survey and the installation. We only guarantee the design according to the approved manufacturing plans.

For customers who are comfortable measuring themselves, we have made it easy for our customers. We invite you to consult our guide to taking measurements .

We have access to a wide range of wood species.

The most popular with our customers are hardwoods (white oak, sugar maple, ambrosia maple, ash and cherry) as well as black walnut for sure. Let us know your requests and we will see what we can do to accommodate you.

It may vary depending on the type of product.

We have about 30-90 business days (1-3 months) of lead time normally, although we can't guarantee it due to the number of unknown factors, but it gives you a good idea. Obviously we do everything in our power to get orders out as soon as humanly possible.

Our orders are processed in order but normally it is possible that an order for wood without steel (or vice versa) comes out a little faster. In all cases, for orders including wood and steel combined we have 2 deliverables, therefore 2 collections . The production time being quite different from one department to another, it is rare to be able to combine in a single collection without exceeding, between the 2 respective deliverables, the 10 working days without charge where we keep the items once ready to collect. This excludes our tables, benches and other small assembled furniture which are done in a single collection, but which are subject to the same 10 working days for collection.

Normally no.

The only exception where we would accept wood from outside would be wood that has been pre-dried (to ensure joints and finish) and that we have seen/checked to ensure there are no impurities (screws, nails, etc.) that could damage our equipment.

Air drying takes about 1 year per inch of thickness. Kiln drying takes about 1-3 months but is very expensive (more than the price of the furniture) and most kilns have a minimum volume to meet in order to take the mandate.

Assuming these conditions are met, we could discuss it. Otherwise we will unfortunately have to decline.

No.

The only exception would be products from our own premises since we know the manufacturing methods and products used. We could therefore discuss them and propose solutions according to the available budget if it is no longer covered by our guarantees. Otherwise we decline all projects coming from outside.